STARSSTAFF
TRUST RECRUITMENT
SERVICE / AGENCY
domestic staff
childcare staff
commands for liners and yachts
staff Family Office
What we do
Domestic staff from closed professional communities. People with strong backgrounds in the hospitality industry (top hotels and restaurants, private aviation, cruise ships and yachts) who are willing to work in private homes
Selecting and training staff to work in your home
A personalised training programme is based on an analysis of your habits and wishes, and takes into account the standards of best practice in the hospitality sector
System of daily quality control of personnel work
We create a system of individual job descriptions and checklists that reduce staff errors
Medical management for your family members
We create electronic cards for each family member, keep track of all scheduled visits and close urgent requests
Our benefits
Search in closed communities of professionals
We don't look for people on social media
We search for and evaluate staff according to a checklist that we create after a detailed conversation with you and your family
We take into account not only the professional, but also the psychological compatibility of staff and family members
We consider only people with a strong background in hospitality (top hotels and restaurants, private aviation, cruise ships and yachts) who are willing to work in private homes
Guarantees the quality of work and the compatibility of the staff with your family
We conclude an offer agreement and spell out the guarantees
We accompany your staff and monitor the quality of your work with our proprietary monitoring system for a minimum of 3 months
We take care of all difficult situations with personnel
We provide a substitute employee in case of unforeseen situations
Individualised training for working with a particular family
Обучение собирается, как конструктор. Каждый блок ведет отдельный специалист.
Training on the Smart Home system and equipment is provided by an engineer
Training on quality standards is provided by the manager of the 5* hotel chain
Training on the requirements within a particular house is provided by an expert in Hospitality Management and House Management
Flexible payment system
We carry out recruitment on a postpaid basis
Мы предоставляем гибкие условия оплаты за подбор, адаптацию и обучение сотрудника
We provide flexible payment arrangements for recruitment, onboarding and training
Our projects
Domestic staff to a house in the Emirates
For the villa in Dubai we picked up excellent capable butlers, maids, a crew for the yacht and organised the purchase of everything (from crockery to textiles)
Babysitters for families in Jamaica
We found two nannies and two governesses for a large family in Jamaica with a two-year contract. You couldn't go wrong, as the cost of the tickets and visas were covered. We organised a remote counselling session with our psychologist for three months to help the children adjust. We also worked with the nannies to maintain teamwork and a friendly atmosphere in the team..
Team for a private house in Turkey
In three months we had assembled a team of 12 people. We hired a manager, cooks, maids, waiters, governesses and a driver. The client's requirements were very complex: it was necessary to select, adapt and write instructions for each person, as well as train them to work and use all the regulations with reporting.
Our team
"We select people for your home with higher education and experience of working for large companies and demanding customers! The people we work with understand what confidentiality and respect for the client's privacy means. Our recruitment, assessment, training and follow-up methodology produces excellent results! Our teams have been working for years. Our people work not only in Russia, but also in Jamaica, Dubai, Turkey and Israel".
OLGA POPOVA
Director, Hospitality Management and House Management expert
Anna Feigina
Housekeeping manager, with over 20 years' experience in the field
Alexei Feigin
Technologist. Chef
Bozhena Koretska
Top chef. Coach of the chef's teams
Vitaly Porezov
Smart home engineer
Ekaterina Zolotukhina
Top chef. Coach of the chef's teams
Half a year ago I asked for a nanny. I was very sceptical, because by that time I had already become disillusioned with both agencies and private recruiters. Olga somehow managed to understand right away what kind of person I needed. She quickly found a wonderful, young, but competent and loving nanny. My gratitude is endless. I have the time to devote to my business. I have two children who are very active boys. The nanny wears them out during the day so that in the evening the boys are exhausted and don't wreck anything. She always finds something for them to do. She plays football with them, has put them both on alpine skis and taught them to swim! I didn't have to look for a speech therapist separately (she also happens to be a defectologist!) I don't worry if I go away on a business trip as I see that they are in good hands, I don't do school homework and we have a great relationship with the children....Thank you for the real Mary Poppins.
Alice Rudneva
the house is now cool, with no fuss and no nerves. Asked for help organising the maids and cooks in the house. I wanted to fire them all and hire new ones, as I was sure they were untrained. After a month everything changed dramatically. Olga professionally assessed the staff and motivated them, distributed responsibilities, and compiled work rules, regulations and check lists for everyone. A huge thank you to Anna, who trained them on the spot (coached them like athletes for a while) - she fully optimized the work of maids and the kitchen. During the 3 months, the daily supervision was carried out remotely. Now everything is running like clockwork. Thank you very much. By the way, realized that it is important to pay attention to training the housekeeping staff. It's cheaper than messing up things, appliances, overconsumption of groceries etc. Huge thanks to everyone who co-operated with me, which is not an easy thing to do!
Yegor Leontev
TRUST RECRUITMENT SERVICE / AGENCY has provided our family two outstanding hires in the past 3 years. Olga and Anna are consummate professionals who deserve all the accolades associated with their agency. Of particular note, they provided us with an outstanding group of pre-screened candidates in an expeditious time-frame. In fact it was a holiday weekend when we contacted Household Staffing regarding our most recent hire. We are grateful for their professionalism and extraordinary care for our family. Recommend this company without reservation!
Anastacio G.
I can say about the excellent service provided ! Over the past 3 years, I have worked with Olga in two positions, and I could not be more satisfied. Hiring a nanny/housekeeper is a very personal decision - taking care of one thing that you can never replace - your child. Olga is a mother, so she understands this. She also takes the time to get to know you and your family to help introduce you to suitable candidates for your position and home. Just FANTASTIC!
Meghan R.
Thank you so much for organising workshops to teach our home cooks. A master class on Pan-Asian cuisine, which our family loves, was organised at a convenient time for us. Thanks to Ekaterina, she is a strong cook with taste and talent, who taught the kids for three days, as well as compiled the technical katas and also, helped to organise the normal work of grocery shopping. You can always call with any questions regarding the organization of the kitchen, the cooking and serving of food.
Kononova Maria
Нас рекомендуют
Olga fully prepared the team for the move and explained the new responsibilities. She made medical records for our parents, which I didn't think was possible before...
I've had electronic medical records made for the whole family. It's very convenient.
I recommend it to everyone. No more storing paperwork and statements in different places. Everything is structured and clear.
We also helped with the selection of clinics for the check-up in Moscow and organised a consultation with a German specialist clinic.
To them for any questions. Respect!
Ekaterina Nikolayeva
We are recommended
I am absolutely delighted! Highest professionalism, very high quality, quiet and without unnecessary words!
The wardrobe master Helen suggested a few organizational things that would make life really easy, I don't know why it hadn't occurred to us or to the flat designers. I have a lot of plans now and I would love to meet Helen 3 or 4 more times, we can hardly do it in 2 times....
Thank you so much! I am so glad I found you!
I wish I had taken a picture "before "))
Лия Сингатулина
STARSSTAFF
nelevinaolga@gmail.com
+382 68431345